At Moon-PA, we are committed to delivering high-quality digital marketing and app design services. We understand that circumstances may change, and we aim to provide a clear and fair refund policy for our clients.
1. General Policy
Due to the customized nature of our services, all payments made to Moon-PA are generally non-refundable. However, we may issue partial or full refunds under certain conditions as outlined below.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Project cancellation before work has started: If a client cancels a project before any work has commenced, a full refund (minus any processing fees) may be issued.
- Project cancellation during early stages: If cancellation occurs after work has begun but before major milestones are completed, a partial refund may be granted based on the work completed to date.
- Failure to deliver agreed-upon deliverables: If we fail to provide the deliverables outlined in the signed agreement or proposal, and all reasonable attempts to resolve the issue have failed, a partial or full refund may be issued.
3. Non-Refundable Services
The following services are non-refundable:
- Consulting or strategy sessions (once conducted)
- Deposits or retainers (used to secure project timelines)
- Work completed and delivered according to the client-approved scope
- Monthly marketing or ad campaign retainers already executed
- Any third-party costs (e.g., paid ads, licenses, plugins, hosting)
4. Project Cancellation by Client
If the client chooses to cancel a project:
- All completed work will be billed at the agreed-upon hourly or milestone rate
- Any unused balance from pre-paid services may be refunded if applicable
- Moon-PA reserves the right to retain partial fees for time invested, even if the final product is not delivered due to client-side cancellation
5. Project Cancellation by Moon-PA
Moon-PA reserves the right to cancel a project due to unforeseen circumstances, violation of our terms, or lack of client cooperation. In such cases:
- A fair refund will be determined based on work completed
- Ownership of work completed prior to termination will be discussed and transferred accordingly
6. How to Request a Refund
To request a refund, please email us at [Insert Contact Email] with the following:
- Your full name and company name
- Project name or reference
- Reason for requesting a refund
- Supporting documentation (if applicable)
We aim to review and respond to refund requests within 7–10 business days.
7. Chargebacks and Disputes
Initiating a chargeback without contacting us first to resolve the issue may be considered a violation of our Terms. We encourage open communication and will work with clients to find a fair solution before escalating to payment providers.
8. Changes to This Refund Policy
Moon-PA reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the effective date. Continued use of our services after changes implies acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our refund policy, please contact:
Moon-PA +1(877) 419-1752